Org admins have the ability to add a company message that displays to all users. Should you like, you can add a link to this message as well.

Here is an example of a company message with a link:
Your message is: “To learn more about Autodesk click here.”

To add a link to the word “here,” you would edit the text as such in the message box:
To learn more about Autodesk click <a href=”https://www.autodesk.com”>here</a>.

The <a> is where the link starts and the </a> is where the link ends. The text in the quotations will not be visible.

If you have inactivated your category, but there are active courses within that category, the library will continue displaying the category.

You will have to inactivate all of the courses to hide that entire category.

As an organization administrator, you will need to add the Reporting role to your account to view reports in your CADLearning Portal.

Navigate to Organization then Users. Select your account, check Reporting, and click Save.

Log out and back in to view the Reports menu under Organization.

We are happy to provide the following resources for Administrators of CADLearning.
Visit the links below for online tutorials about using the CADLearning Administration options:

• Organization Administration
• Reporting Administrator
• Content Creation

We are pleased to announce that we have also created a number of helpful videos to show system functionality. We have created an album for organization administrators in Vimeo. We will be adding videos often so be sure to bookmark these if they are helpful!

• Administration Album
• Content Creators Album

Yes, we do! And, we can customize this email as well as an announcement poster, whichyou can use to get your users excited for your CADLearning website.

Please contact Customer Success at customersuccess@cadlearning.com, or call us at +1 (603) 641-3900.

Uploading custom videos will take between 5 and 7 minutes per video. If the upload is taking much longer, you may have a firewall or antivirus running. We suggest altering the settings to help the upload.

If you receive a general pop-up error message, click through it, refresh the page, or check back after some time, and the video will be there.

If you’re receiving a cracked egg error when you try to play the video, contact support.

Please keep in mind our video specs must be: 

MP4 Files with H.264 video codec and AAC audio codec

Ideal Resolution: 1920x1080p

A new user may not be able to access the website for a few reasons:

• When the user was created, did the administrator set the user’s status as “Active”? If not, open that user’s profile, check the Active option and then click Save.
• When the user was invited, did they receive and accept the invitation within three (3) days? If not, contact support to get their account confirmed for them.
• If you have a limited number of subscriptions, was the user attached to one of them? If not, under Organization, click the Subscriptions tab and select that user for an open subscription.

This following documentation from Microsoft outlines IP’s and URL’s that should be whitelisted.

Add IP addresses and URLs to allow list – Azure DevOps | Microsoft Docs

In addition to what’s documented, whitelist the following IP’s:

52.186.101.40

168.62.52.104

The most important pieces from the linked article are :

IP addresses and range restrictions

Ensure the following IP addresses are allowed for outbound connection, so your organization works with any existing firewall or IP restrictions.

IP V4 ranges	IP V6 ranges
13.107.6.0/24	2620:1ec:4::/48
13.107.9.0/24	2620:1ec:a92::/48
13.107.42.0/24	2620:1ec:21::/48
13.107.43.0/24	2620:1ec:22::/48

Ensure the following IP addresses are allowed for inbound connection, so your organization works with any existing firewall or IP restrictions.

East United States	20.42.5.0/24
East 2 United States	20.41.6.0/23

 

Other IP addresses

• 40.82.190.38
• 52.108.0.0/14
• 52.237.19.6
• 52.238.106.116/32
• 52.244.37.168/32
• 52.244.203.72/32
• 52.244.207.172/32
• 52.244.223.198/32
• 52.247.150.191/32

URLs to support sign in and licensing connections

• management.core.windows.net
• login.microsoftonline.com
• login.live.com
• go.microsoft.com
• graph.microsoft.com
• app.vssps.dev.azure.com
• app.vssps.visualstudio.com
• aadcdn.msauth.net
• aadcdn.msftauth.net