Why can’t I download the exercise file?

by | May 1, 2020 | Knowledge Base

You may find an exercise file within a lesson that is not downloading. If it is a reference to the file to use within a bulk downloadable ZIP file—it is not a downloadable link. You can find the full ZIP in the “Downloads” tab of the course.

You will need to download the ZIP file and unzip the drawing and/or project files to a folder on your computer.

Alternatively, you may see exercise files on individual lessons. The files there allow you to grab only the ones you want, instead of the entire ZIP file.

Some of the exercise files are uploaded into A360 and will be downloaded as an HTML file in Chrome.

Instead of downloading the file, right-click and select “Open Link in New Tab”. You will then be brought to the A360 page, where you can download the file.

Where are the exercise files?

by | Apr 29, 2020 | Knowledge Base

Exercise files will be provided for a number of courses. In the course view, any available files are to the right under Resources on the right side of the course page.

You will need to download the zip file and unzip the drawing and/or project files to a folder on your computer.

Alternatively you may see lesson files on individual lessons. The files there are the same as those in the zipped file for the course, it simply allows you to grab only the ones you want, instead of the entire zip file.

All courses are different, so be sure to download all the information at the course level including PDF instructions, if available.

I locked my account, how do I get back in?

by | Apr 28, 2020 | Knowledge Base

If you enter an incorrect password too many times, your account will be locked for 10 minutes before you can try again.

If you do not recall your password, to unlock the account you will need to reset your password. You can do that by clicking “Forgot Your Password?”.

Searching does not return results.

by | Apr 27, 2020 | Knowledge Base

When using the “Search” field in CADLearning, we recommend adding any products you use to your Library. This will help the Search return items of value to you.

To add to your personal library, navigate to your profile and select “Add Product to My Library”. Select the product and version years of your choice and click “Save Preferences”.

Fall 2019 Release

by | Apr 26, 2020 | Knowledge Base

Introducing a brand new dashboard designed to help you track your goals. Users can now select a goal, track progress, answer pop-quiz questions, earn badges and medallions, and attain 100% knowledge in a chosen path! Don’t worry! The library you know and love is still there and accessible at any time. 

Need some help getting started? Here are some great resources: 

Looking for the full details? You can find the official release notes here: Release Notes

What if I want to cancel?

by | Apr 7, 2020 | Knowledge Base

Pay-As-You-Go admins can cancel their subscriptions at any time. Just log in and navigate to your Content Subscriptions page. Here, you will see all existing users. Simply click Cancel, and the user will automatically be removed on the next billing cycle. Note that, if you want to cancel more than one user, you must click Cancel next to each.

Can I change the number of users that are active at one time?

by | Apr 7, 2020 | Knowledge Base

Absolutely. You can add or remove users at any time. To add a user, first navigate to the Users page, click Add User, and enter the required fields. Then, navigate to the Content Subscriptions page and click Purchase a Subscription. A new subscription will become available. In the drop-down under User, select the user you wish to add.

To cancel a subscription, navigate to the Content Subscriptions page and click Cancel next to the user you wish to cancel.

Added users will be prorated from the day you add them until the next billing cycle. Cancelled users will be cancelled on the date of the next billing cycle.