What is included with Pay-as-You-Go?

Pay-As-You-Go customers receive the majority of the benefits of our enterprise solution, including custom assessments, playlists, notifications, reporting tools, and custom content creation from CADLearning lessons, links, and documents. However, Pay-As-You-Go customers cannot upload their own custom videos.

How do I cancel my subscription?

First, log in to your CADLearning Portal and click your name in the upper right corner to access your personal profile.

Then, click Subscriptions in the side menu.

Select the subscription you’d like to cancel and click Cancel.

Your subscription will now no longer renew, but you will have access until your expiration date.

*Note: this will only work for a paid subscription.*

How do I change my payment information?

To update or change your payment information for your CADLearning subscription, login to the CADLearning portal.

Click your name in the upper right corner and select Payment Methods.

Click Update to update your current payment method, or click Add a Payment Method to add a new one.

Should you need to update your billing address, you can do so on the Addresses menu above Payment Methods.

Why Can’t I Authorize my DVD?

4D Technologies, the makers of CADLearning, stopped generating DVDs back in 2016. We continued to authorize the previously sold DVDs for as long as we could. In 2018 we lost access to the technology used to authorize due to numerous Windows security updates.

Unfortunately, this means we can no longer support the DVDs or our offline content in any way, they are retired products. We would be happy to offer a free trial of our subscription service to former DVD owners who are interested.

If you own a DVD, you can install it, watch the permitted number of videos prior to the required authorization, then uninstall. When you reinstall, you will once again have access to the allowed number of lessons. You can do thus as many times as you would like. Although we realize this is not the intended experience, it does allow you to continue getting some use from the DVD.

Revit 2018.2 – the in application plug in is returning an error

Autodesk routinely updates programs with improvements and fixes. Normally, the impact is minimal, however, an update to Revit 2018 resulted in CADLearning’s in-app video player no longer being supported. This generates an error message when launching Revit if you are set to view videos in application instead of through the browser.

We have released a new plug in solution to work around this issue. Please uninstall the current plug in application, and if you have it, the CADLearning Windows Desktop application. Then install our new solution found here.

Plug In V 3.0 is installed but not appearing in AutoCAD

UPDATE from the Autodesk Knowledge Network Site:
Autodesk® AutoCAD® 2017 Exchange App Autoloader Hotfix

This Hotfix addresses a problem with Exchange Apps that target the AutoCAD 2017-based products.

Description of Problem: Exchange Apps may not display on the Add In tab after installing the AutoCAD 2017 Service Pack 1 if settings are reset. Commands for Exchange Apps may no longer work. Newly installed Exchange Apps might not load.

The following products are affected after installing the Service Pack 1 for AutoCAD 2017-based products:

  • AutoCAD 2017
  • AutoCAD Map 3D 2017
  • AutoCAD Civil 3D 2017
  • AutoCAD Mechanical 2017
  • AutoCAD Electrical 2017
  • AutoCAD Architecture 2017
  • AutoCAD MEP 2017
  • AutoCAD P&ID 2017
  • AutoCAD Plant 3D 2017
  • AutoCAD Utility Design 2017

If the solution provided by Autodesk does not resolve the issue, this is the alternative fix to try:

If you have installed the plug in application and it does not load when you launch AutoCAD, you may need to try this fix:

Locate this file:
C:\ProgramData\Autodesk\ApplicationPlugins\CADLearning.bundle\PackageContents.xml

Within the XML file, there is a call to load a DLL file.
ModuleName=”%ProgramData%\Autodesk\ApplicationPlugins\CADLearning.bundle\x64\CADLearning.PlugIn.ACAD.dll”

Modify that line in the XML file to read like this:
ModuleName=”.\x64\CADLearning.PlugIn.ACAD.dll”

What are the requirements for installing Assist?

CADLearning Assist is supported in the AutoCAD, Revit and Inventor programs, releases 2015 and later. You should be an administrator on the machine with permission to install applications. Some corporate networks restrict the installation of add-ins so please contact your IT group if you are unsure about permissions.

Be sure to follow the instructions here to install and run the application:
CADLearning Assist